Important update – Booking System Disruption
Midwest Aero Medical Services is currently experiencing a booking system issue that requires us to reconfirm patient bookings.
Some of our appointment information is currently unavailable or incomplete. As such, if you have an upcoming appointment, please contact the clinic by calling (08) 9956 8999 or emailing reception@mwaeromedical.com.au so we can confirm or rebook your appointment.
If you do not have an upcoming appointment, no action is required. Please note that our medical clinic is still open for new appointments.
We understand this may be frustrating and thank you for your patience while we work through this issue.
As background, this issue is the result of a cyber incident that recently impacted our systems. As soon as we became aware, we immediately engaged leading cyber experts to provide advice. As a precaution, we took all servers offline, however, our clinic remains open and we continue to provide care for our patients and the community.
While our investigation is ongoing, our experts have confirmed the incident is contained. We are now in the process of bringing servers back online securely.
Cyber incidents are complex and take time to investigate accurately. We will provide relevant updates to patients as soon as we learn more from our investigation.
We have notified the Australian Cyber Security Centre and continue to liaise with them.
We apologise for any concern this incident may have caused and thank you for your support and patience during this time.
If you have any questions, please contact us at support@mwaeromedical.com.au and we will answer your questions as quickly as possible.